About this role
Head of Product Support at Future Secure AI. Location: Austin or Sydney or Toronto or Canada. Role: managing operations, resolving incidents, building teams Requirements: 7+ years in technical product support with 3+ years leading teams; experience building 24/7/follow-the-sun support, SLA/incident management, cloud infrastructure and Kubernetes, and supporting AI/LLM systems in production. Category: Customer Service Seniority: Senior Level Tools: Kubernetes, OpenTelemetry, Datadog, Grafana, LLM Commitment: Full Time Workplace: Onsite Languages: English