About this role
Service Desk Lead at Concert. Location: Vancouver, British Columbia, Canada. Role: leading team, managing incidents, improving service Requirements: 4–6 years IT service desk or end-user support experience with 2+ years in a lead/supervisory capacity; degree/diploma or equivalent; ITIL Foundation required; Windows endpoint, ITSM and stakeholder management skills. Category: Information Technology Seniority: Mid Level Tools: ITSM, Microsoft 365, Exchange, Outlook, Teams, SharePoint, OneDrive Certifications: itil foundation Commitment: Full Time Workplace: Onsite Languages: English