About this role
IT Service Desk Manager at Procentia. Location: Bristol, England, United Kingdom. Role: leading team, managing incidents, owning releases Requirements: Lead and manage the IT service desk, ensure incident/request/problem resolution, own release management, support client‑critical environments; leadership, analytical skills, Zendesk experience; ITIL, Azure, SQL Server, IIS, Azure DevOps desirable. Category: Information Technology Seniority: Mid Level Tools: Zendesk, Microsoft Azure, Microsoft SQL Server, Microsoft IIS, Azure DevOps (ADO) Certifications: itil foundation Commitment: Full Time Workplace: Hybrid Languages: English