About this role
Support Platform & Operations Lead at Hiya. Location: Seattle, Washington, United States. Role: owning operations, building systems, analyzing metrics Requirements: 4+ years in support operations or product support; hands-on ticket handling, building workflows/automations, administering support platforms (e.g., Zendesk, Salesforce, Intercom), using AI/automation, reporting, light scripting, and strong cross-functional communication. Category: Product Management Seniority: Mid Level Tools: Zendesk, Salesforce, Gleap, Fin, Intercom, Pendo, Amplitude, LogRocket, Sigma, Databricks Commitment: Full Time Workplace: Hybrid Languages: English