About this role
Team Lead, Support at OpenEd. Location: Arkansas or Arizona or Colorado or Florida or Georgia or Idaho or Indiana or Illinois or Iowa or Kansas or Massachusetts or Maryland or Minnesota or Missouri or Montana or North Carolina or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin or West Virginia. Role: coaching agents, handling tickets, managing metrics Requirements: Several years in customer support with lead/coach experience, strong written communication, escalation handling, analytics comfort, familiarity with HubSpot and Google Workspace, ability to coach and run reporting, and U.S. work eligibility. Category: Customer Service Seniority: Mid Level Tools: HubSpot, Slack, Gmail, Google Calendar, Google Docs, Google Forms, Google Sheets Commitment: Full Time Workplace: Remote Languages: English