About this role
Customer Success Manager at Gems Setra. Location: Plainville, Connecticut, United States. Role: leading team, improving service, driving adoption Requirements: 7+ years in customer success or related B2B support leadership; experience leading teams, driving KPIs, problem solving, cross-functional influence; familiarity with CRM/ERP and reporting systems; bachelor's degree preferred. Category: Customer Service Seniority: Senior Level Tools: Salesforce, CRM, ERP, Oracle (JDE) Commitment: Full Time Workplace: Onsite Languages: English