About this role
Head of Customer Support at Celigo. Location: United States. Role: leading team, improving adoption, building knowledge Requirements: 10+ years building and leading technical support teams, 5+ years in SaaS, proven AI-in-support implementation, experience with Zendesk and Snowflake, strong cross-functional communication and outcome orientation. Category: Customer Service Seniority: Senior Level Tools: Zendesk (Support, Chat, Guide, Explore), Snowflake, Claude, OpenAI Commitment: Full Time Workplace: Remote Languages: English