About this role
CX Innovation Lead at Amartha. Location: South Jakarta, Indonesia. Role: leading innovation, managing automation, optimizing systems Requirements: 3–5 years in digital contact center/customer experience with 1–2 years lead experience; experience with CRM/ticketing (Zendesk), telephony, chatbots; familiarity with JIRA, Redash, Slack; strong analytical, leadership, and bilingual (Bahasa Indonesia/English) communication skills. Category: Project and Program Management Seniority: Mid Level Tools: Zendesk, JIRA, Redash, Slack Commitment: Full Time Workplace: Onsite Languages: Indonesian, English