About this role
Customer Support Team Lead at Bells of Steel Inc.. Location: Calgary, Alberta, Canada. Role: Lead the day-to-day, Be the first escalation point, Coach in real time Requirements: 3+ years in customer support; 1+ year leadership; strong written communication; calm under pressure; experience with CS tools (Gorgias, Zendesk, Help Scout) and Shopify. Category: Customer Service Seniority: Mid Level Tools: Gorgias, Zendesk, Help Scout, Shopify Commitment: Full Time Workplace: Hybrid Languages: English