About this role
Spanish-Speaking Service Desk Team Lead - MX at Excis. Location: Mexico City, Mexico, Mexico. Role: leading team, managing tickets, coaching staff Requirements: 4+ years IT service desk experience with 2+ years in a team lead role. Strong technical knowledge (Microsoft 365, Active Directory, basic networking), ITSM experience, leadership and coaching skills, English fluency; Spanish highly preferred. Category: Information Technology Seniority: Mid Level Tools: End User Computing (EUC), Microsoft 365, Active Directory, ConnectWise, ServiceNow, HaloPSA, Jira Service Management Certifications: itil foundation, microsoft, service desk institute (sdi), comptia a+, network+ Commitment: Full Time Workplace: Onsite Languages: English, Spanish