About this role
Manager, Customer Service at Apex Tool Group, LLC. Location: Lexington, South Carolina, United States. Role: leading team, overseeing orders, driving improvements Requirements: Lead customer service team, oversee order management and escalations, use KPIs and process improvement; bachelor's or equivalent, 7+ years customer service experience, 3+ years people leadership, SAP/ERP familiarity. Category: Customer Service Seniority: Senior Level Tools: ERP, CRM, SAP, Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English