About this role
Business Solutions Department Manager at Legalshieldcorp. Location: Ada, Oklahoma, United States. Role: Design onboarding, Lead training, Own CCaaS Requirements: Lead training programs, CCaaS tools, and workforce analytics; partner with leadership to improve service performance. Category: Information Technology Seniority: Mid Level Tools: CCaaS, Excel, Power BI, Tableau, Talkdesk, Zoom Commitment: Full Time Workplace: Onsite Languages: English