About this role
Quality Customer Care Engineer at Versigent. Location: Zacatecas or Mexico. Role: leading team, managing complaints, driving improvement Requirements: Lead and develop Customer Care Engineers; manage customer complaints using 8D/DPS/DPRTS and RCA; ensure KPIs, PFMEA, SAP and customer portal compliance; apply Lean, PDCA and Six Sigma methods. Category: Engineering Seniority: Mid Level Tools: 8D, Root Cause Analysis, DPS, DPRTS, 5 Whys, PFMEA, PDCA, Six Sigma, Statistical Process Control (SPC), Control Charts, SAP, WFCC, WIRS, PPAP, MSA, Kappa tests, Pareto Analysis, Lean Manufacturing, 5S Certifications: black belt, iatf 16949 Commitment: Full Time Workplace: Onsite Languages: English