About this role
Voice Channels & IVR Stream Lead (f/m/d)@ A1 Competence Delivery Center at A1group. Location: Sofia or Macedonia or Croatia or Bulgaria or Serbia or Austria. Role: leading team, implementing solutions, designing migration Requirements: Experience leading engineering teams in contact center/voice platforms, strong knowledge of contact center technologies (IVR, SIP, SBC), English fluency, willingness to travel across the group, and strong communication and stakeholder management. Category: Information Technology Seniority: Senior Level Tools: Genesys, Avaya, Cisco, SIP, SBC, Voicebots, Chatbots, GenAI Commitment: Full Time Workplace: Hybrid Languages: English