About this role
Home Claims Complaints Team Leader at Hastingsdirect. Location: Bexhill-on-Sea or Leicester. Role: leading team, overseeing complaints, coaching colleagues Requirements: Proven complaint-handling experience, knowledge of FCA/TCF/DISP/FOS standards, decision-making and problem-solving, stakeholder management, and experience leading and developing teams. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English