About this role
Senior Manager, Digital Lead at Genesys. Location: Singapore. Role: leading team, driving adoption, managing renewals Requirements: 9+ years in SaaS customer success with leadership of teams, renewals and expansion at scale; experience with Gainsight, Salesforce, Tableau; strong analytics, communication and cross-functional influence; Bachelor's degree. Category: Customer Service Seniority: Senior Level Tools: Gainsight, Tableau, Experience Index, Salesforce, GenAssist, PowerPoint, Excel Commitment: Full Time Workplace: Hybrid Languages: English