About this role
Head of Conversational Banking Channels, CIIOM at HSBC Candidate Portal. Location: St Helier, Jersey. Role: driving strategy, delivering transformation, managing operations Requirements: Experience leading contact centre operations and service transformation in regulated environments; strong stakeholder management, MI and analytics capability; delivery of AI/automation and measurable CX improvements. Category: Project and Program Management Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English