About this role
Technical Support Lead (Chat) at Job Summary. Location: Louisville, Kentucky, United States. Role: answering questions, handling escalations, troubleshooting issues Requirements: High school diploma, minimum 1 year CSR experience, strong English communication, de-escalation and troubleshooting skills, knowledge of internet/phone operations, proficiency with PCs and Microsoft Windows. Category: Customer Service Seniority: Entry Level Tools: Microsoft Windows Commitment: Full Time Workplace: Onsite Languages: English