About this role
Lead Quality Auditor - Contact Center Operations at Overview. Location: United States. Role: leading audits, analyzing data, coaching auditors Requirements: High school diploma/GED; 2+ years contact center QA/auditing experience; proficiency with Microsoft Excel and reporting; strong analytical, training, and communication skills; familiarity with contact center technologies. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, CRM Commitment: Full Time Workplace: Remote Languages: English