About this role
Workforce Management Lead - Contact Center Operations at Overview. Location: United States. Role: leading team, validating forecasts, delivering reporting Requirements: 3+ years WFM experience in high-volume contact centers, 1+ year team lead experience, bachelor’s degree or equivalent, advanced Excel/SQL/BI skills, familiarity with NICE CXone, RingCentral, DialPad, and exposure to AI/NLP/ML. Category: Customer Service Seniority: Mid Level Tools: NICE CXone, RingCentral, DialPad, SQL, Power BI, Tableau, Looker, Python, R, Microsoft Excel Commitment: Full Time Workplace: Remote Languages: English