About this role
Seasonal, Lead Customer Service at H&R Block. Location: Missouri or United States. Role: leading team, coaching agents, managing performance Requirements: Lead seasonal virtual chat team; prior client-facing or supervisory experience, coaching/mentoring ability, strong communication, metrics-driven performance management, experience with virtual/chat support and AI tools; tax knowledge (Level 4) preferred. Category: Customer Service Seniority: Mid Level Certifications: tax level 4 Commitment: Full Time, Seasonal Workplace: Remote Languages: English