About this role
VP, Global Support & Technical Success at Gainsight. Location: Hyderabad, Telangāna, India. Role: leading support, managing escalations, improving csat Requirements: 10+ years leading global support or technical services; bachelor’s or equivalent; experience with AI-powered support tooling, knowledge management, escalation frameworks, and support metrics/dashboards. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Forethought, Gainsight, Salesforce, Staircase AI, Gainsight Health Scores Commitment: Full Time Workplace: Hybrid Languages: English