About this role
Sr Business Operations Manager at Sinch. Location: Mexico City or Sao Paulo or Kalmar or Colombia. Role: leading projects, driving improvements, documenting processes Requirements: 3+ years in technical support/operations or project management; experience leading multi-stakeholder projects; root-cause analysis, workflow mapping, process documentation; proficient with Zendesk, Confluence, and Jira; advanced English. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Atlassian Confluence, Atlassian Jira Commitment: Full Time Workplace: Remote Languages: English