About this role
Director of Customer Support at Cloudbeds. Location: North America or South America or Europe or Asia or Africa or Australia. Role: leading support, improving metrics, managing escalations Requirements: 8+ years in customer support with 4+ years leading leaders, experience scaling high-volume support, hospitality or hospitality-tech experience, crisis management, cross-functional alignment, and deploying AI-assisted support. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Remote Languages: English