About this role
Tier 2 Global Team Lead - Hybrid at Teletrac Navman. Location: Monterrey, Nuevo León, Mexico. Role: leading team, managing escalations, maintaining knowledge Requirements: 3+ years technical/customer support experience with 1+ years in Tier 1/2 leadership; experience managing escalations, SLAs/OLAs/KPIs; strong analytical, communication, mentoring, and cross-functional collaboration skills. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English