About this role
Customer Support Specialist Lead at Guidehouse. Location: Arlington, Virginia, United States. Role: overseeing operations, managing escalations, analyzing metrics Requirements: Active Top Secret federal or DoD clearance, Bachelor’s degree, 12+ years supporting contact center/operational support with 24x7 extended‑hours leadership, escalation and SLA management, and incident coordination. Category: Customer Service Seniority: Senior Level Tools: ITIL Commitment: Full Time Workplace: Onsite Languages: English