About this role
Member Care Manager at KEMBA Financial Credit Union. Location: Columbus, Ohio, United States. Role: oversees reporting, manages feedback, coordinates improvements Requirements: 5+ years customer care; 3+ years leadership; Associate or Bachelor's in business-related field; ability to lead and improve member experiences. Category: Customer Service Seniority: Mid Level Tools: NPS system, CRM, Data reporting tools Commitment: Full Time Workplace: Onsite Languages: English