About this role
VDOT Remote Lead associate GS Lead Associate, CSR at TTEC. Location: Austin or Virginia. Role: assisting representatives, coaching representatives, handling escalations Requirements: Provide coaching and technical support to CSRs, document calls, handle escalations, monitor quality and performance; must reside in Virginia and be able to work operational hours; strong communication and attention to detail required. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Remote Languages: English