About this role
Senior Associate | Customer - Customer Strategy & Design | Conversational AI at Deloitte Touche Tohmatsu India LLP. Location: Bengaluru, Karnataka, India. Role: managing incidents, performing rca, implementing automation Requirements: 2–3 years support engineering experience in a banking contact center; incident and problem management, RCA, JIRA/ServiceNow experience; familiarity with CCaaS, Gen AI, and automation; bachelor's degree. Category: Information Technology Seniority: Entry Level Tools: JIRA, ServiceNow, Genesys, Avaya, Kore, CCaaS, RPA Commitment: Full Time Workplace: Onsite Languages: English