About this role
CST - Associate (SG) - Flights - Travel at Paytm. Location: Noida, Uttar Pradesh, India. Role: serving customers, handling escalations, identifying trends Requirements: Provide customer experience across channels; use CRM; GDS tools (Amadeus, Galileo); tickets/refunds; flights/aviation knowledge preferred; address customer issues and improve service. Category: Customer Service Seniority: Entry Level Tools: GDS tools, CRM software Commitment: Full Time Workplace: Onsite Languages: English