About this role
Senior Associate, Quality & Governance at Astro. Location: Bangsar South, Kuala Lumpur, Malaysia. Role: monitoring calls, coaching staff, analyzing trends Requirements: Diploma or Bachelor's in Business/Management, 2+ years call centre/quality experience, knowledge of PDPA and PCI DSS, Excel and reporting skills, coaching and analytical abilities. Category: Quality Assurance Seniority: Entry Level Tools: Microsoft Excel, Microsoft Word, Microsoft PowerPoint Commitment: Full Time Workplace: Onsite Languages: English, Malay