About this role
Customer Support Associate at Lupa. Location: London, England, United Kingdom. Role: triaging queries, writing documentation, escalating issues Requirements: Customer support experience (SaaS or consumer brand preferred), excellent written communication, ability to manage multiple cases, proactive product knowledge, and familiarity with triage, troubleshooting, and documentation. Category: Customer Service Seniority: Entry Level Tools: Intercom, Zendesk, Freshdesk Commitment: Full Time Workplace: Hybrid Languages: English