About this role
Customer Experience Associate at MoPhones. Location: Nairobi, Nairobi, Kenya. Role: Handle inquiries, Manage tickets, Provide support Requirements: 2-4 years in customer service/CX; strong communication; experience with CRM/ticketing tools; fintech/telco or digital products preferred; ability to manage multiple conversations and own the customer journey. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Freshdesk, CRM Commitment: Full Time Workplace: Onsite Languages: English