About this role
Incident Management Associate at Intercontinental Exchange, Inc.. Location: Jacksonville, Florida, United States. Role: resolving incidents, troubleshooting systems, updating clients Requirements: 2+ years technical support or client operations experience; Encompass a plus. Knowledge of SaaS operations, incident response, ticketing, Windows desktop, basic networking, strong troubleshooting and communication skills. Category: Customer Service Seniority: Entry Level Tools: Encompass, Windows, ICE Mortgage Technology Commitment: Full Time Workplace: Onsite Languages: English