About this role
Incident Management Associate at Intercontinental Exchange Holdings, Inc.. Location: Jacksonville or Omaha. Role: triaging incidents, resolving incidents, documenting resolutions Requirements: 2+ years technical support or client operations experience; SaaS operations, incident response, ticketing, Windows desktop and basic networking knowledge; strong troubleshooting, communication, and documentation skills; Encompass experience a plus. Category: Information Technology Seniority: Entry Level Tools: Encompass, Microsoft Windows Commitment: Full Time Workplace: Onsite Languages: English