About this role
Customer Advocacy Associate at Bav. Location: New York, New York, United States. Role: analyzing feedback, corresponding customers, escalating issues Requirements: Analyze customer feedback, tag and categorize survey responses, correspond with customers by email and phone, meet SLA follow-up, escalate issues, document processes, and recommend improvements. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: English