About this role
Help Desk Technician - Archdiocese of Washington at Catholic Archdiocese of Washington. Location: Hyattsville, Maryland, United States. Role: providing support, troubleshooting issues, configuring devices Requirements: Associate degree or CompTIA A+ (or equivalent), 3–5 years help desk/IT support, strong Windows/macOS skills, experience with Jira/ServiceNow/Freshservice, Microsoft 365 and Active Directory/Entra, remote support tools, excellent communication. Category: Information Technology Seniority: Mid Level Tools: Windows, macOS, Jira, ServiceNow, Freshservice, Microsoft 365, Microsoft Active Directory, Microsoft Entra, Microsoft Office365, VOIP Certifications: comptia a+ Commitment: Full Time Workplace: Onsite Languages: English