About this role
Service Desk Associate at Zelis. Location: Hyderabad, Telangana, India. Role: providing support, troubleshooting issues, documenting incidents Requirements: Provide first/second-line support for hardware, software, and network issues; log and manage incidents in ITSM; 2+ years service desk experience; knowledge of Windows/Mac, TCP/IP, DNS, DHCP, AD; ITSM and remote support tools; strong communication and problem-solving. Category: Information Technology Seniority: Entry Level Tools: Windows, Mac, TCP/IP, DNS, DHCP, AD, ITSM, remote support software Certifications: comptia a+, itil, microsoft modern desktop administrator Commitment: Full Time Workplace: Hybrid Languages: zk, English