About this role
Technical Associate - Application Support 5B at Genpact. Location: Hyderabad, Telangana, India. Role: providing support, troubleshooting issues, monitoring performance Requirements: Provide 2nd-level application support, troubleshoot and resolve software issues, work with tickets and production support, use ServiceNow and JIRA, and perform root-cause analysis; bachelor’s degree in computing preferred. Category: Information Technology Seniority: Entry Level Tools: Service Now, JIRA, Microsoft Access VBA, Unix Shell Scripting Certifications: ccna, oracle cloud implementation specialist Commitment: Full Time Workplace: Hybrid Languages: English