About this role
Customer Support Associate with German at Planet. Location: Lisbon, Portugal. Role: providing support, troubleshooting remotely, escalating issues Requirements: Provide Level 1 technical support for Hoist/Planet platforms, perform remote troubleshooting, meet SLAs, escalate issues, strong customer service, TCP/IP/network knowledge, fluent English and German. Category: Customer Service Seniority: Mid Level Tools: TCP/IP, Aruba, Ruckus, Cisco, Brocade Certifications: aruba, ruckus, cisco, brocade Commitment: Full Time Workplace: Hybrid Languages: English, German