About this role
Customer Support Associate with French at Planet. Location: Lisbon, Lisbon District, Portugal. Role: providing support, troubleshooting networks, escalating tickets Requirements: Provide Level 1 technical support for hosted payment platforms; troubleshoot TCP/IP and network issues, meet SLAs, communicate in English and French, work 24/7 rotation shifts; vendor network certifications and IT degree preferred. Category: Customer Service Seniority: Mid Level Tools: TCP/IP Commitment: Full Time Workplace: Hybrid Languages: English, French