About this role
Customer Support Associate with Italian at Planet. Location: Lisbon, Portugal. Role: providing support, troubleshooting systems, escalating issues Requirements: Provide Level 1 technical support for Hoist/Planet platforms, troubleshoot TCP/IP networks, meet SLAs, escalate tickets, and communicate in English and Italian. Category: Customer Service Seniority: Mid Level Tools: TCP/IP Certifications: aruba, ruckus, cisco, brocade Commitment: Full Time Workplace: Hybrid Languages: English, Italian