About this role
Associate Process Manager at eClerx Career Site. Location: Pune, Maharashtra, India. Role: assessing tickets, building dashboards, driving governance Requirements: Graduate degree, 5+ years in Telecom/ISP/Managed Services/NOC/Service Assurance, 3+ years in quality/governance/audit, 2+ years supervisory experience, advanced Excel/Power BI/Tableau skills, telecom domain knowledge (IP, Ethernet, FTTx, Transport), flexible for 24/7 rotational shifts. Category: Business Operations Seniority: Senior Level Tools: Microsoft Excel, Power BI, Tableau Commitment: Full Time Workplace: Onsite Languages: English