About this role
Tech Support Associate at Infosys. Location: Mexico City, Mexico City, Mexico. Role: providing support, logging incidents, escalating issues Requirements: Provide L1 chat technical support, strong written communication, basic troubleshooting, ServiceNow ticketing, multitasking, and adherence to scripts/KB/SLA targets. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Office 365, MS-Windows Commitment: Full Time Workplace: Onsite Languages: English