About this role
Tech Support Associate at Infosys. Location: Mexico City, Mexico City, Mexico. Role: providing support, logging incidents, escalating issues Requirements: Provide L1 chat technical support, strong written communication, ServiceNow proficiency, multitasking, basic troubleshooting, and adherence to KB/SOPs and SLAs. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Office 365, MS-Windows, Windows Storage Commitment: Full Time Workplace: Onsite Languages: English