About this role
Associate, 1st Line Customer Support at Forterro. Location: Casablanca, Casablanca-Settat, Morocco. Role: supporting customers, reproducing issues, maintaining documentation Requirements: Provide first-line support for Myfactory customers across DACH via phone/email/ticketing; reproduce and test issues; knowledge of ERP/business processes; vocational or university education; strong skills in at least two technical areas listed. Category: Customer Service Seniority: Entry Level Tools: myfactory, Magento, Shopware, SOAP, REST API, SQL Server, MS365, Azure Commitment: Full Time Workplace: Hybrid Languages: English