About this role
Service Desk Analyst at State of Arizona. Location: Phoenix, Arizona, United States. Role: providing support, troubleshooting issues, creating tickets Requirements: Provide level-one help desk support for desktops, peripherals, telephony, VPN, Active Directory, and Google Workspace; create tickets, troubleshoot issues, and maintain knowledge base. Requires associate's degree plus IT experience and fingerprint clearance. Category: Information Technology Seniority: Entry Level Tools: Windows Operating Systems, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Google Workspace, Active Directory, VPN, Virtual Machine Environments, virtual desktops Certifications: level one fingerprint clearance card, a+ Commitment: Full Time Workplace: Hybrid Languages: English