About this role
Customer Experience Associate at Book of the Month. Location: New York City, New York, United States. Role: managing agents, resolving escalations, analyzing data Requirements: 1-3 years customer service experience; strong written and verbal communication, time management, data analysis, and stakeholder communication skills; experience with Zendesk a plus. Category: Customer Service Seniority: Entry Level Tools: Zendesk Commitment: Full Time Workplace: Onsite Languages: English