About this role
Customer Service Representative at Element Science. Location: Redwood City, California, United States. Role: serving patients, managing communication, resolving escalations Requirements: 3+ years patient care or clinical customer service experience preferred; bachelor's degree preferred. Requires CRM, phone systems, Microsoft Office and Google Workspace proficiency, strong communication, critical thinking, escalation handling, and availability for nights/weekends/on-call. Category: Customer Service Seniority: Mid Level Tools: CRM, phone systems, Microsoft Office, Google Workspace Commitment: Full Time Workplace: Onsite Languages: English