About this role
Technical Support Representative at Granicus LAC. Location: Puerto Rico. Role: Resolving issues, Documenting cases, Coordinating sessions Requirements: Provide technical support for cloud-based software, troubleshoot issues, manage tickets, and assist CJIS-compliant government clients. Category: Information Technology Seniority: Entry Level Tools: Zendesk, Jira, Salesforce, MSSQL, PostgreSQL, Windows, GitHub, CI/CD Certifications: cjis Commitment: Full Time Workplace: Remote Languages: English